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Professor and researcher of Public Administration and Government at Fundação Getulio Vargas (FGV). She has been visiting professor at Oxford (Blavatnik School of Government), Aalborg (Denmark), Universidad del Chile and PUC Peru. PhD in Political Science from USP, master and graduated in public administration from FGV. Coordinator of the Bureau of Bureaucracy Studies (NEB). Professor at the National School of Public Administration, ENAP. She is a researcher at the Center for Metropolis Studies (CEM) and an affiliated researcher at Princeton's Brazil.Lab. She coordinates the Latin-American network of street-level bureaucracy research at CLACSO and is co-chair of RC27 (structures of governance) at IPSA. She was the coordinator of the State Thematic Area and public policies of the Brazilian Association of Political Science (ABCP). In 2021 she was named one of the world's 100 most influential academics in the field of government by the organization Apolitical.